WSLCB - Board Caucus
(October 31, 2023) - Transcript - Cannabis Observer

Transcript - Cannabis Observer
Automation Disclosure - Transcription (Edited)
Cannabis Observer utilized an automated transcription service to convert a source audio recording into machine generated text.
Segment - 01 - Welcome - David Postman

All right. Good morning, Chair Postman; Members Garrett and Vollendroff; staff and guests. The lobbies are open and the recording has begun.

Thanks, Dustin. We'll convene the board caucus meeting for Tuesday, what, June the 27th?

Postman:

Yeah. October 31st because it's Halloween, you know, happy Halloween, everybody.

Segment - 02 - Update - Social Equity Program - Becky Smith

Our first item is a social equity update. Licensing Director Becky Smith's gonna give us a update on a survey done on the applicant pool. Hello.

Postman:

I'm gonna take you completely seriously.

Smith:

You're gonna take me seriously-

Postman:

Are you Thing 1 or Thing 2?

Smith:

I, of course, am Thing 1.

Postman:

You're Thing 1, of course, right, sorry. You are the director, right.

Smith:

Alright good morning, Board Member Garrett and Vollendroff, and I, I wanted to- Last week we had shared in the board meeting that, that staff were completing a survey on all the applicants. And I wanted to share that information with you because we have had folks begin to fill out the survey. And certainly, you know, that, that not in its entirety. We haven't had all 42 applicants fill out the survey, but we do have a good pool that I wanted to share with you this morning.

Smith:

So here you can see that the demographic survey is, you know, that, that what we're looking at is a number of folks that are Black or African American and that is 12. Hispanic or Latino, three, So 14.29%. White or Caucasian, three. The Asian, one. Then, then we have "prefers not to say," one, and then "other," so they identify as other is one. And again, I- you know that that we've we only have 21, I said 22 folks completed the survey, we did have 22 people complete the survey. 21 answered this question. And again, I think it's important just to show what the demographics look like for the survey, because if you remember- you want to move to next slide?

If you recall, when we had Ponder also sent out a survey when we first- when applications were first began to be processed, and you can see here that 47% identified as Black or African-American. And again, just the demographics look a lot similar, of course in a smaller, you know, smaller percentage, because we only do have 42 people process- going through the process, application process. But we're happy with the results. I will say you know, as, as of right now, I don't know that we'll see more than 42 people fill out the survey since we have had contact, and people have been, begun to process their applications. People tend to, in general, fill out a survey at the very beginning, or in the middle and then they just stop. That doesn't mean that we won't know the demographics of who these folks are, or you know, whether or not- because we asked other questions, we asked about male or female, veteran, you know that- The ownership, if they were 51% owners that there were other questions included. We will take a look at, once we get the other information back like criminal history, if folks choose again to fill it out, that we'll know- we'll have a better understanding of who those, those people are, that are going through the process for social equity. But I do think considering the, you know, that the process, all of the information they had to fill out as part of, you know, as part of the application process with Ponder and with LCB that this really shows a good mix of the folks that were most harmed by the war on drugs. I want to stop and see if you have questions.

Vollendroff:

I have no questions, but great.

Segment - 03 - Update - Social Equity Program - Question - Selected Applicant Demographics - Ollie Garrett

So, what I'm surmising with all of this, you're saying that as of now, we have 50% of the folks that got in that have filled out the survey. 47% African-Americans applied, and so far with the 50% we have 57% African-Americans that has gotten into the industry-

Garrett:

-under social equity.

Smith:

That's correct.

Garrett:

Alright, thank you.

Which are great numbers. I mean-

Smith:

Yes, they are.

Postman:

-what we're going for. And I- As you all know I'm not a math person but it, you know, we have half the respondents at this point, but it matches pretty closely to the big pool. So-

Smith:

Yes.

Postman:

-one might assume. As you get more--- though I agree you probably won't get a lot more---will you be able to update? What will- did you do that?

Smith:

Yes, absolutely. And we'll definitely come back and update the board, either in caucus or in the board meeting.

Postman:

Okay, that's great.

Segment - 04 - Update - Social Equity Program - Becky Smith

And then there was one last piece that I wanted to share, if you don't have any other questions, because there was a question that was posed and, and I'll, I'll try to answer it. And If not that I'm gonna have my Thing 2, Nicola Reid, come up and answer the question, or respond.

Oh, I hope there's a question. So [unintelligible] yes.

Smith:

That I, you know that, that in the beginning, last December, we sent out a letter to local authorities that were, where there was openings so, whether they were a city or a jurisdiction. Whether they were the, you know, City of Seattle or King County, we sent it to about 300 local authorities letting them know about social equity licenses coming up. But I think that, that a question was posed to us is whether or not, you know, that folks had to stay within their allotments, and within a city. And of course, they- they have to stay within their jurisdiction, but not within their city allotments, that- But I think that part of the struggle is, that they're going to the cities and asking if they can, you know, that they're looking at maybe setting up this, their business in a particular city or town, and the jurisdictions coming back and saying "no, we don't have enough allotments."

But, we're going to send another letter out to those 300 plus, but I- you know, I just want to remind, and we're, we're gonna also work with our investigators and our staff to remind the applicants that sometimes it's not us that, that the problem is, sometimes the barrier to get over is the allotments in that particular city. So for instance, Bellevue and Renton, they have their own allotments. They- that's not something that's determined by the board. That's something is that's determined by the city themselves. So, sometimes that will be the barrier and we're certainly happy to answer any questions for our applicants. Try to assist them. That's what Sarah Davis is there for, to help them through this process. So, we are going be to reaching out, and doing- pushing more of an effort to make sure that folks understand that, and know that we're here to assist them in this process.

Postman:

M'kay.

Segment - 05 - Update - Social Equity Program - Question - Local Control - Ollie Garrett

That's good. When you say Bellevue and Renton has their own, that means that they can do what they want to do on how many folks they let into their municipality?

Smith:

That's correct.

Garrett:

Okay.

Smith:

And they- Both jurisdictions have, in the past they've limited the number of licenses that they're, they're willing to issue and in the city of Seattle- So, all of these cities or towns also have other things that prevent folks from going into those towns. And, for instance, City of Seattle has, they can't be within 1,000 feet of another retailer. And so that will make it difficult for someone to go in and open business in the City of Seattle at this time.

Garrett:

Okay, so, and I think it's good that you're sending out the letter again because, as we know there's turnover, and some people take the knowledge with them when they're no longer in those positions to know that they have- they can allow more.

Segment - 06 - Update - Social Equity Program - Question - Finding Locations - Ollie Garrett

Have we heard from a lot of folks that are, that have gotten in, that they're having difficult finding locations?

We, we have not. That's- not right now, they're, you know, why- I think Aaron and, and Linda shared this at the last board meeting, the difficulty right now is financing, is finding a way for, to finance their businesses.

Garrett:

Okay.

Segment - 07 - Update - Social Equity Program - Question - Local Outreach - Jim Vollendroff

Becky thanks for the update. I was wondering when you send out the letter to the local jurisdiction. Is that addressed to the executive or the mayor? Who's the letter actually addressed to, do we have specific contacts?

We do have specific contacts, and years and years ago, and we do it every, you know, every so often we ask for an update of who they'd like that letter to go out to, or be sent directly to. Sometimes it's the mayor. Sometimes it's the, you know, a-

Smith:

-county commissioner.

Reid:

Yep.

Segment - 08 - Update - Social Equity Program - Question - Selected Applicant Outreach - Jim Vollendroff

Okay, getting back to Member Garrett's comment, because of turnover I think it too is a good idea that we resend the letter. I wonder, because I know when I worked at King County sometimes letters would come to me and they would have been in somebody's desk, or on somebody's desk for weeks at a time, and maybe even longer, so that happens. I wonder if it would be helpful to give- to CC the letter to the applicant in that particular jurisdiction, so that they also have a copy. Just a, just a thought. So.

That's a great idea. We can certainly do that for those applicants in those jurisdictions.

Vollendroff:

Okay. Great.

Yeah, and I, I would say just period, all 42 applicants have a copy of that letter so that they know when they go into these areas they can't say "it's the LCB." They have a copy of the letter from the LCB saying they have the authority to allow more allotments.

Vollendroff:

Yeah.

I think that's a good idea.

Smith:

I think that's a great idea. And we've also sent them a letter that, that if they need a letter for a landlord we have a letter for a landlord explaining that they're social equity applicants that, again I think that that as much as we can assist applicants in this process., we certainly have, you know, we want to do that. So we will, we will do that as well.

Segment - 09 - Update - Social Equity Program - Question - Financiers - Ollie Garrett

And Becky on the financing. So, if an applicant, I think we kind of talked about this in one of our one-on-one's, they are allowed if someone to- What's the word? Loan them money or whatever, but they are- but they can't put those folks on their license if they weren't originally on the license. Am I saying that correctly?

That is correct. They can be financiers. They can't be part ownership of that license as a condition.

For a year, right?

Smith:

Yeah, as a condition of financier.

Garrett:

Okay. Okay, thank you.

Segment - 10 - Update - Social Equity Program - Question - Local Control - David Postman

So on the, on the location there, I think it's great, yeah, for us to give that letter to everybody so they know what- that local governments still have that authority, and they they will under the next, 5080 as well, right?

Postman:

We have even more flexibility in locating things, but local governments retain the right. To restrict by zoning by whatever they want, right?

Smith:

That's correct.

Postman:

And the legislature has been reluctant to apply any pressure, which I think appropriate, and, and we certainly don't have the authority to do that. So people need to understand that, that's not going to change.

Smith:

That's right and it's not-

Postman:

It'll be more flexibility, but not anymore authority to force the city to do something, or county, that they don't want to do.

Smith:

That's right.

Postman:

I did see the two Pasco stores are close to opening, and that's a place where they had, up until just what months ago, had said "never." And so, you know, I think that you know, to Jim's point too, there's turnover in local governments. You found out when you did the survey back in 2021 people would say, "oh, I didn't even know you're doing that." So yeah, I think the letters and everything else we're able to do could spark some conversation at least at the local government level. But we just can't force them to do it.

Smith:

That's correct.

Postman:

Nor would we, so yeah, okay.

Segment - 11 - Update - Social Equity Program - Wrapping Up

Any other questions for Thing 1?

Just trying to think of a question for Nicola so I can get her up there, but no, I have no question

Postman:

We can, we can just make sure that, that Thing 2 can come-

Vollendroff:

All right!

Postman:

Thing 1 said. I can tell ya I realized I'm the only person in this room of like eight people who's not in costume. I feel really awkward. Feel like I'm wearing something weird, you know.

You mean you're not in costume?

Postman:

Yeah, I'm dressed as the cranky old man today.

Vollendroff:

That's good.

Postman:

Okay. Thank you both.

Smith:

Okay, thank you.

Segment - 12 - Update - Employee Survey Focus Group - Introduction - David Postman

Okay, our next item is update on our employee survey. This was a follow-up to our Employee Engagement Survey and Member Vollendroff was the board lead on this along with then Jessica Dang our Policy and Performance Manager and I am really interested. Oh, and Jim Weatherly, our DEI Manager's also here. He was key in this, I didn't see you there, Jim. You know, I'm really looking forward to hearing what you all have to say. So I'll turn it over to whoever's in charge.

That would be Jessica.

Segment - 13 - Update - Employee Survey Focus Group - Jessica Dang

Well good morning, Chair Postman, Board Member Garrett and Vollendroff. I am Jessica Dang, the Policy and Performance Manager for the agency. Dustin, you have our slides?

Pulling them up right now. Give me just a sec.

Dang:

So what I'm gonna share- What we're gonna share with you today is a little bit about the process of the focus groups, why we did them, the purpose, some data from the focus groups, and then Jim will- Jim Weatherly will be sharing some of the themes that we heard from the focus group, and then Board Member Vollendroff has a few words as well about some improvement ideas. So, we'll just hold for a second.

So you can go to the third slide. Okay. So as Chair Postman mentioned we did these focus groups as a follow-up to our employees satisfaction surveys. We held the focus groups over the summer and early fall, and the purpose of these focus groups was to promote open, productive conversations, help us discover the why behind some of our results, and then explore ways that we can improve the employee experience here at LCB.

So, we held seven sessions around the state. They were about two and a half hours. We had six to 14 participants per session. During the focus groups we did a pulse survey and participants had a worksheet that they filled out in real time. And then we conducted a follow-up survey. We had the pleasure of going to Spokane, Tacoma, Federal Way, Mountlake Terrace, and we did a couple of sessions here in Olympia.

So, the four questions that we focused on during our focus groups that came from the employee engagement survey was question 20, which is the net promoter question: "I would recommend my agency as a great place to work," "at my workplace I feel valued for who I am as a person." Question 5: "I have opportunities at work to learn and grow," and then question 11: "I know how my agency measures success." And we chose these questions because these questions had a high correlation to overall employee satisfaction, and we thought that by focusing on this question, these questions, and uncovering some insights that it would help us improve our overall satisfaction scores.

But to drill down a little bit, we asked these questions in the focus groups. So- to help us understand where to make some more specific improvements. So for question 20, we wanted to talk about what we could do as an agency to make it more likely for employees to recommend LCB as an employer. 16, we wanted to understand what makes you feel valued at work, for each individual. That's a real personal thing.

And then, same with learning and growing, understanding what learning and growing looks like to the individual, and then what types of learning and growth opportunities are most meaningful. And then lastly we asked what should the agency consider as measurements of success. We were looking for some ideas on that last question there. Next slide.

So when we look at the participation by division, we had about 64 individuals participate in focus groups, which is a pretty good turnout. We had high participation for our- from our Enforcement and Education division, which we really appreciated. And that obviously is likely to the fact that we traveled out to the field offices there. We had participation from the Director's Office, Licensing, Finance, all, all of the divisions were represented. Then you go the next slide.

As I mentioned in the beginning we did do a quick pulse survey in the actual focus group to see if there was any difference between how people responded when they did the survey in 2022 to- until the time, the time period that we were looking at for the focus groups. And there was really not much of a difference in terms of responses. They did the exact same- they answered the exact same questions, but just provided this as we did ask participants to complete this full survey, and these are those results. We received worksheets from almost every participant, the ones that are missing are likely the ones that we did virtually.

Segment - 14 - Update - Employee Survey Focus Group - Question - Comparison to State Enterprises - David Postman

So, I will stop there and see if there are any questions before I pass it on to Jim Weatherly.

Yeah, I got a quick question.

Dang:

Yeah.

Postman:

Can you tell me how those results from the, from the agency-wide engagement survey matchup to enterprise-wide, government-wide. I mean, are we low on those?

Dang:

That's a great question. And I don't have that in front of me right now. But I'm happy to provide that, can edit this slide and provide that

Postman:

Is it out of a scale of five?

Dang:

Yes.

Postman:

So, but yeah, okay. I think some those of strike me is little a low. But okay. Thank you.

Dang:

Okay.

Any other questions?

Segment - 15 - Update - Employee Survey Focus Group - Jim Weatherly

Okay, I think Jim you are up. Jim Weatherly.

Thank you for that, and good morning, Members Garrett, Member Vollendroff, and of course, Chair Postman. I'm sorry I'm not in the room there. It looks like quite a bit of fun there with the costumes and whatnot happening. So thanks for setting off the day in a nice way, as well. And, and thanks for having us today, too. So after we got all the results together, the three of us spent some time really looking through, and kind of synthesizing what we were hearing and seeing in the written feedback. And then, what you see there on the screen are the three themes that emerged: career growth, culture, and communications and next slide, please.

So what you'll see on each of these three slides is sort of a mixture of, sort of, high level kind of overarching theme, and then what we've tried to do is sprinkle in some the of actual feedback that we received from individuals here at the organization about their experiences at the agency. So you'll see those represented on the left hand side of the slides and then underneath. So, overwhelmingly on this feedback theme career growth, we heard a lot of people talking about just being honored for the skills---not only that they're bringing to the agency, but the skills that they're learning here as well---and sort of this craving also, kind of in tandem with that, to think about ways that they can enhance their learning.

And so we got a lot of feedback, tremendous amount of feedback about, not only training opportunities; but also access to training and making sure that we act more in kind of a proactive approach to getting training opportunities out there; proactive approaches about what our training budgets actually look and feel like; and just helping staff understand how to do that. And also working with leadership that's maybe in charge of those decisions to make sure that we are getting this information out. We also heard people talking about this desire to understand how their individual role works in a bigger, larger picture here at the agency and the services that we provide. So, lots of conversation around cross-divisional approaches, you know, learning how your your one piece of this agency works with and for other divisions, and certainly the community at large. And then this idea overwhelmingly about people really enjoy being at the LCB and our agency and so they're, they're constantly looking for opportunities to grow, not only from a pay sense, but in other skills that they could learn. Thinking about succession planning and other places in the agency that again they could do even more good work than they're already doing within the agency. Next slide, please.

And then under this theme of culture, we heard things like "recognizing the big and the small." You know, there were couple a examples given of morning huddles where in that you know, ten to 15 minute time frame, not only talking about the tasks at hand but noticing when people are just asking how are things outside of work, and people really responding to that and kind of how that dovetails nicely into feeling like you belong where you work, in your organization. Around this culture piece, too, there were conversations about keeping up with the times, you know, specifically talking about technology access, to software that may be needed or you know, people curious about, to help their work. And of course, you know, the ongoing conversations we see across any organization around hybrid, remote, how to be on site, you know, just all the trends that are kicking, you know, post-COVID here, and how we do work in these times. Then of course, the, the ability to feel safe. And that included, you know, pieces around mental health and our wellness here, and we got some very specific division feedback that you'll see represented on a handout that Jessica put together for us that is very divisions specific, about benefits when somebody's hurt on the job, Etc. So there were some conversations there, and then you'll see in the quotes, you know, I- This quote, this was a new phrasing that I had not heard here, but we heard it a few times around, you know, this opportunity to fail forward, and giving all of us opportunities to kind of work in maybe new projects, or work groups, and then it's okay if there's a misstep that we're there to help you learn what to do differently the next round. Next slide please.

And then there's a little crossover here from a quote that was on the prior slide, too. But you know, we saw this theme around communications and, and talking about and celebrating all the things the big huge projects, like SMP, social equity. But again, you know, all levels of that somebody getting through their probationary period, you know, just the small things that we sometimes don't notice, but all so we saw in this area a lot of feedback to that question about how we measure, and I know Jessica is gonna get a specific answer to your point or to your question there, how we compare across other agencies. But I do know in the past that that specific question on how we measure- a of lot agencies struggle and employees, self-included, struggle on how to answer that. But what was really interesting, and frankly cool about these focus groups is that we got a lot of specific feedback about not only how we could measure potentially differently, but things that we've done measurement wise that are very much in line with our strategic plan that staff had a lot of feedback on and, and overwhelmingly positive things that we could try or enhance. And again that feeds into how we tell our story which is part of the culture here, especially for newer staff, but also our seasoned staff getting that opportunity to talk about lessons learned and, and things that they've seen over the years and sharing that wisdom. And part of that wisdom sharing, you know, is this greater need, or this increase in transparency from all levels of leadership, really answering the "why" as to why we're making the decisions that we're going to, and ideally doing that from a proactive, versus reactive, stage.

So again, I- you know, I've seen and done focus groups elsewhere, but I just have to say again. That the amount of positivity that people brought to these settings, and very personal things that they shared, was, just something that made me smile each time that we left, or the three of us would have this debrief, and just was really proud of Jessica and certainly Member Vollendroff, and frankly our staff, or you know, collectively setting a stage where people felt like they could share, and it was really important before we brought this information to the management team and to you all here as our board that we checked back with participants of these groups to make sure that we were hitting this on the nose where they wanted as to when we brought it here. So I just wanted to, to point that out as well, that there were a lot of asks to make sure that we were communicating also the information that we heard back from the field.

Next slide, please.

Segment - 16 - Update - Employee Survey Focus Group - Jessica Dang

Jessica, I'll hand it over to you unless there any questions of me, or the group.

Weatherly:

Great. Thank you all.

So as Jim, thank you, Jim. As Jim mentioned I put together a handout which hopefully you have, or you'll receive shortly after today's meeting, around each theme, so what we heard, some of those big buckets that Jim mentioned. And then some really practical ways around what it looks like.

So Jim mentioned some of these things, but for example under culture recognizing the big and small things we heard, things like "remember my birthday, remember my agency anniversary." Like celebrating those, those moments, having the ability to ask for input. Or supervisors asking for input, we heard that a lot, that people really appreciated that. And a few other things I might point out here, under celebrating our successes, under communication, some things that we heard that we should be communicating is feedback from our customers. We heard a lot about work that our, our team members are doing in the community; and how they're connecting and I had never heard those stories before; and I thought- what we thought that would just be a great opportunity to hear more about the work that our team members are doing in the community. So, we are gonna- As Jim said we provided the same feedback to the people who participated in the focus group and to management team, and then if you can go to the next slide, I think it's our what's next.

Segment - 17 - Update - Employee Survey Focus Group - Question - WSLCB Staff Working in Community - David Postman

Can I ask you a quick question about that, Jessica?

Yeah. Yeah. Can you give me an example of what stories you have about a team members working in the community? What's, what's, sort of thing are we talking about there?

Dang:

Yeah-

Postman:

-Jessica?

Dang:

-yeah.

Postman:

Can you give me an example of, of what you're talking about team members working in the community? What, what sort of thing are we talking about there?

Can I give that answer, Jessica?

Dang:

Yes, thank you, Jim.

Vollendroff:

So Chair Postman, thank you for asking that question. Because I think it really points to some, what I would call almost hidden work that we do, that we really should be celebrating. We have participants for example, in E&E who participate in local prevention groups in their community. So they are connected with local groups that are helping deal with how do we keep product out of the hands of young people from a broader community perspective, and we've got enforcement staff who are volunteering their own time- not their own time necessarily, but they are not required to do that. But they are seeking out these community groups in areas that they're responsible for, so that they can actually be a part of the community, which is fantastic.

Postman:

Yeah, that's great. Good. Thank you.

Segment - 18 - Update - Employee Survey Focus Group - Jessica Dang

So real quick here, as mentioned we did share this information with the participants on the 17th. We've talked to management team. And then we're here today, and we'll share these results also out with the agency today. So, we'll be sending a message out letting folks know about the results from the focus group. And then the management team will start in earnest on strategic planning next month, and the this information from the focus groups, you know, is gonna play a big role in those conversations around some of the things that we might prioritize to do as an agency over the next five years. So I'm excited for that. Next slide, please.

Segment - 19 - Update - Employee Survey Focus Group - Jim Vollendroff

And I will turn it over to Board Member Vollendroff.

Thank you. So a couple of things before I get into this specific slide. I want to first of all acknowledge both Jessica and Jim and their work that they did in this particular area. It was great working with both of them on this, and I think it demonstrates our commitment to improving our employee work environment.

I also want to assure other board members that when I went to these meetings, it was great for me personally because I got to see a of lot sites that I otherwise hadn't seen, I got to meet a of lot employees who I otherwise wouldn't have been able to meet, but I always emphasized a couple of things and one is that I was not there representing myself. I was representing board members who were supportive of my participation and in this overall process. I also took the opportunity, before every session with employees, to check in with our Director Will. And I did that for a couple of reasons. So, we started these right around the time he started working at the LCB, and you know, throughout the duration up until a few weeks ago. And he wasn't always, he wasn't able to go to all of them because he was on-boarding and all that kind of stuff. So I always wanted to make sure and check in with him and provide a message to employees from Will, and then when we were in Olympia, he was actually able to join us for one of the sessions. So it was great. It was a great opportunity for staff to hear a message from him and also to meet him when he was there in Olympia.

Um, I also wanted to- Actually, I'll stop. I was gonna go on a little bit longer than I should so I'm gonna get to my slide here.

So what we did during the process, is as we heard things from employees that we felt like we could begin to have conversations about, we did. And so I meet with Anita on a regular basis, and one of the improvement ideas came up was related to exit interviews and it appears that we have an inconsistent policy or practice, rather, across the LCB about exit interviews. And there were a of lot questions raised during the focus groups around who, which sections do exit interviews, and then of those sections that do exit interviews what happens to that information, etc. So as I met with Anita, and I would meet with Will, we begin talking about that and there's already discussions in Management Team about the exit interview process. And you know, from my perspective, I mean our employees are obviously one of our greatest resources, and hearing from them as they leave, from both a- you know, what can we learn that was going well in their area, that they're Supervisor was doing, we want to learn those things, as well as people who are leaving for other reasons that maybe they're dissatisfied, we want to learn from those as well. So there's an example of us actually already putting in action some of the feedback that we heard along the way.

The other thing we heard about is we heard about assault benefits, and we, you know, I've actually raised that with Anita we're asking questions about that, and there are benefits that happen if you get injured on the job and we're just looking into what are those benefits across the straight- state, and how do those compare to our staff assault benefits? And you know, I don't know whether we can or can't do anything about that, some of that maybe union negotiating. I mean, there's a of lot factors that come into play, but we wanted employees to know that as we were hearing things we were actually taking some action and having further conversations about that.

And the last one on here is, we heard a lot about recruitment and obviously given the vacancy rate across the agency, but particularly in E&E, we heard a lot about recruitment. Along the way we began to hear about retention as well. And one person in particular said, "I don't think we have a recruitment problem, we have a retention problem." And whether that's true or not I don't know at this particular point, but I thought it was a really intriguing question to ask, and to go back. And so Anita and I have begun to have those conversations. What is our turnover rate, by section, within the LCB? What is the tenure of staff within those sections, and it also again points back to the need for exit interview so we can learn from those folks who are not staying with the LCB throughout their- for long durations of time.

So those are just few a examples of things that we started having conversations as we were hearing them throughout this process. Thank you, Jessica.

Any questions actually before we move on.

I don't think so.

Vollendroff:

Okay, great. Thank you.

Segment - 20 - Update - Employee Survey Focus Group - Jessica Dang

Okay, and real, real briefly here as we wrap up the conversation. As I mentioned, we did provide a survey at the end of every focus group to check in and see how people felt about the focus groups. And we had overall really high positive ratings.

So out of five we had 4.8, and this was also important so that we could make adjustments in between focus groups. So if we heard "hey, we needed more time, this question." We could, we could pivot as needed at our next focus group to make changes. So people, overwhelmingly we had a good response, and we asked individuals if they would like to do focus group, if they would recommend if we did focus groups again, and 97% of people who attended our report out a couple weeks ago said, "yes." So, and then we did have some suggestions here for improvement. So more time, do them more frequently, and then we did have a few sessions where we had management and line staff in the room. And so---and we knew that could happen---and so we heard some feedback about that that maybe if we did them again think about separating, separating management from line staff.

And I think that is all I've got, and we are open for any more questions that you may have.

Segment - 21 - Update - Employee Survey Focus Group - Question - Staff Outreach - David Postman

So you'll- today we're getting the sur- employees will get survey. Get the deck whatever, or whatever you're sending. Yeah.

Yeah. So, um planning today that we'll send out the deck along with the link to this presentation this morning.

Postman:

That's great. Yeah. Yeah. I look forward digging it- digging into it a little more.

Segment - 22 - Update - Employee Survey Focus Group - Comment - David Postman

So thank you so much for all the work, all of you Jessica and Jim W., you know just shows what you all- the two of you do for us every day. This kind of engagement is great. And member Vollendroff, I think we're really fortunate to have had you playing a role on this, so much appreciated. Since two of us can't be there.

Postman:

Much less three of us. I think it's great that you were there and all of them, and, and that, that it's- I'm glad we're following up on on the survey. It's great. Thank you.

Segment - 23 - Update - Employee Survey Focus Group - Comment - Jim Vollendroff

Yeah, just one quick item about that. So I heard, we heard more than one time appreciation from staff having board presence and recognizing that there was that, that they, they felt like the board really did take the survey serious and appreciated the fact that we were participating at this level. So I think it was great that we were able to do that.

Yeah, that's terrific. Good, okay. All right, nothing else. Thank you all again. Appreciate it. Look forward to seeing you back.

Vollendroff:

Thank you.

Segment - 24 - Update - Dustin Dickson

And that's the last thing on our agenda today, except for board member and executive assistant reports. Dustin, anything today?

Segment - 25 - Wrapping Up - David Postman

Members? Garrett? Vollendroff? More to add?

Nope, I have nothing.

Postman:

No? Okay. Well, then we will adjourn and we'll be back next week for a caucus, and yes? And board meeting next week, I think. Right? Yeah. Yeah. Okay. Just checking with Dustin.

Vollendroff:

All right. Okay, great.

Postman:

Okay, great. We're adjourned. Thank you folks, good to see you. Bye.

Vollendroff:

Bye.

Source

Information Set Membership